Skip to main content

Need a hand?

Search results for:Esim

What’s an eSIM and why use an eSIM?
For a full list of eSIM‑compatible phones, read Can I use an eSIM in my current device?… for more information about activating your eSIM If you accidentally delete your eSIM, read What… happens if I delete my eSIM?
Switching to an eSIM with giffgaff
How to get and switch to an eSIM on giffgaff and set up an eSIM on an eSIM-only phone… set up an eSIM on an eSIM-only phone… your eSIM has been activated, read How do I check if my eSIM is activated?
Can I use an eSIM in my current device?
How to check if your phone supports an eSIM: Learn about compatibility, device requirements, and how to set up an eSIM on your phone… eSIM is still fairly new so only more recent phones will work with it… As a quick guide, these devices support eSIM: iPhone XS or later Samsung Galaxy S20/Note
Can I still use my eSIM if I switch to a different phone?
How to move your eSIM to a new phone… Here’s how to move your eSIM to your new phone: Check your phone is eSIM compatible: Look… Yes you can, as long as your new phone is compatible with eSIM
eSIM compatibility for other devices
eSIM compatibility for non-phone devices such as iPads and smartwatches… iPad: eSIM is still fairly new so only more recent iPads will work with it… As a quick guide, you can check here to see what iPad supports eSIM
How long does it take to activate my eSIM?
How to resolve a slow eSIM activation… Note: To check whether your eSIM has been activated, read How do I check if my eSIM is activated?… If you’re already a giffgaff member and are switching from an existing physical SIM, or eSIM to a new
Can I switch back to a physical SIM card from an eSIM?
How to change from eSIM to a physical SIM… to start using a physical SIM card again It's important to note that you can only switch to an eSIM
How do I get help with eSIM activation issues?
How to diagnose an issue with an eSIM activation… help you find the right support for your issue: First off, check whether your phone works with eSIM… Make sure that you’re trying to activate your eSIM through the giffgaff app and have followed the steps
Do I need an internet connection to install my eSIM?
How to install your eSIM: Find out if you need an internet connection and learn the steps to activate your eSIM smoothly… To install your giffgaff eSIM, you’ll need a solid internet connection
What happens if I delete my eSIM?
How to handle deleting your eSIM: Learn what happens, how it affects your service, and steps to reactivate or replace it if needed… In the giffgaff app, go to Account > SIM > Replace my SIM > Switch to a new eSIM… Follow the quick steps there and you’ll be able to add the eSIM back onto your phone