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Return/Repair Centre
Important info about the return/repair centre if you return your phone for a repair, replacement or refund… a repair, replacement, or refund: The return/repairs centre will let you know when your return… If your return/repair is past the 21 days period after booking your return, the parcel is rejected and
How do I return my kit?
You’ll need to get a Royal Mail return label then drop it off at the Post Office
How do I return or repair a phone bought from giffgaff?
How to return or repair a phone purchased through giffgaff… Return a phone using the App To return a phone through the App, all you have to do is; On… and click "Return or repair phone" Then just follow the instructions to complete the return
How do I return my phone if I change my mind?
How to return your bought phone for a refund or exchange… You’ll need to return the original phone and place a new order… The return and reorder processes are handled separately, so there’s no need to wait for one to complete
Return a faulty phone for repair (outside warranty)
How to return a phone outside of the warranty period… Steps to return your phone for repair… Click on the 'Return phone' button. Then just follow the instructions
Return a faulty phone for repair or replacement (within warranty)
How to return a faulty phone for repair or replacement within the warranty period… Prepare the return… Pop over to Your orders Click on 'View details' Click on the 'Return phone' button
How do I prepare my phone for refund?
Prepare your phone for refund: follow these steps and avoid any issues with your return process… When the phone is sent back, the return/repairs centre will then let you know when your return is accepted… When you return the item, the Post Office will have provided you with a receipt for your return
How do I prepare my phone for replacement or repair?
How to prepare your phone for replacement or repair: follow these steps to ensure it's ready and avoid any issues with your return process… giffgaff provides a free-of-charge tracked label with the return form, so you can return your device… In your email you’ll have a link to “Complete Royal Mail return form”
Shipping and returns
How to manage shipping and returns with giffgaff, including delivery options, tracking orders, and returning items for a refund or exchange… Phone returns You’ve got 21 days to return both new and refurbished phones for any reason… SIM returns If you order a SIM then change your mind there’s no need to return it
What if I lose my phone/SIM abroad?
Please keep in mind that it'll be sent to your home address, so you'll be without service until you return… a UK network) If you don't have a spare SIM It would be worth using a local SIM until you return