Try turning off your data. You can switch flight mode on and off again. Or restart your phone
You may need to choose another network
Go to settings
Then go to mobile data/wireless networks
Find something like “Network selection”
Choose the network you want to be on
If you’re not sure how to do this on your specific phone, ask our friendly community helpers. Make sure to let them know the model and make of your phone.
3. Check your balance online, on the giffgaff app
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.