At giffgaff, we want you to stay connected without any worries. So, if your data drops to 500Mbs or below in your current plan, you can easily start a new plan early and stay connected. Or you can use 'pay as you go' credit at a rate of 10p/MB.
How can I start a new plan early if I run out of data?
Easy, once your credit drops to 500Mbs, you can start a new plan early through the app or on your dashboard, the option to do this will appear below your next plan.
Start a new plan on your dashboard:
Start a new plan on your dashboard:
Log into your account and pop over to your dashboard
Under your next 'recurring' or 'queued' plan, you will see "Start next plan now", click that
Follow the instructions to complete the journey
Start a new plan on the app:
Start a new plan on the app:
On your giffgaff App, you will have the option to start a new plan early on the 'Home' screen under 'My plan'
Also, click on 'Help' at the bottom
Navigate to 'Start your next plan early' for more info on this
You can only start a new plan early if you have an 18-month contact, if your current plan set to ‘recur’, or if you ‘queue’ a new plan.
Note: When you start a recurring plan or auto-renewing plan early, the payment for the new plan is taken at this point.
What if I run out of data while roaming in the EU?
What if I run out of data while roaming in the EU?
Our plans have a fair use roaming limit, and every plan is capped at 5Gb of EU data. If you run out of your EU data in your plan while roaming in the EU in one of giffgaffs selected destinations, the good news is that you can start a new plan early.
Once the EU data in your plan drops to 500Mbs or less, just follow the steps above to start a new plan early - easy peasy.
How do I avoid this happening again?
How do I avoid this happening again?
If you’ve run out before the month is up, you may want to try a plan with more data. Have a look at your usage statement under, “what’s the best plan for you” for our recommendation.
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