When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data. This is called roaming.
If you're visiting the EU or selected destinations and you've got a plan, here's what it'll cover:
You'll still get unlimited calls and texts to standard rate numbers in the country you are in, as well as back to the UK
If the plan you use has more than 5Gb of data, that data will be capped at 5Gb of roaming data. If the plan you use has less than 5Gb of data, you'll get the full amount of data your plan offers. So, if your plan normally has 2Gb of data, that's what you'll get
If you use up your data or hit the roaming cap, you'll pay 10p per MB
You can start a new plan early to renew your data cap, if you have less than 500 MB of your plan’s total, or, EU data allowance remaining
There are also limits on eligibility and duration as described in Everything you need to know about roaming in the EU
Which countries are included in 'EU and selected destinations'?
Which countries are included in 'EU and selected destinations'?
They are:
Austria | Belgium | Bulgaria | Croatia |
Cyprus | Czech Republic | Denmark | Estonia |
Finland | France | French Guiana | Germany |
Gibraltar | Greece | Guadeloupe | Hungary |
Iceland | Ireland | Italy | Latvia |
Liechtenstein | Lithuania | Luxembourg | Malta |
Martinique | Mayotte | Netherlands | Norway |
Poland | Portugal | Reunion | Romania |
San Marino | Slovakia | Slovenia | Spain |
Sweden | Ukraine |
In the rest of the world
Charges can vary depending on your location. For detailed charges, be sure to check the roaming pricing page
'Rest of the world' countries
'Rest of the world' countries
Argentina | Armenia | Aruba | Ascension Island |
Australia | Azerbaijan | Bahamas | Bahrain |
Bangladesh | Barbados | Belarus | Belize |
Benin | Bermuda | Bhutan | Bolivia |
Bosnia & Herzegovina | Botswana | Brazil | British Virgin Islands |
Brunei | Burkina Faso | Burundi | Cambodia |
Cameroon | Canada | Cape Verde | Cayman Islands |
Chad | Chile | China | Colombia |
Congo | Congo Dm Rep | Costa Rica | Cuba |
Dominica | Dominican Republic | Ecuador | Egypt |
El Salvador | Ethiopia | Faeroe Islands | Falkland Islands |
Fiji | French Polynesia | Gabon | Gambia |
Georgia | Ghana | Greenland | Grenada |
Guam | Guatemala | Guernsey | Guinea |
Guinee Bissau | Guyana | Hawaii | Honduras |
Hong Kong | India | Indonesia | Iran |
Iraq | Isle of Man | Israel | Ivory Coast |
Jamaica | Japan | Jersey | Jordan |
Kazakhstan | Kenya | Korea South | Kosovo |
Kuwait | Kyrgyzstan | Laos | Lebanon |
Liberia | Libya | Macau | Macedonia |
Madagascar | Malawi | Malaysia | Maldives |
Mali | Mauritius | Mexico | Moldova |
Monaco | Mongolia | Montenegro | Montserrat |
Morocco | Mozambique | Myanmar | Namibia |
Nepal | Netherland Antilles | New Zealand | Nicaragua |
Nigeria | Oman | Pakistan | Palestine |
Panama | Papua New Guinea | Paraguay | Peru |
Philippines | Qatar | Russia | Rwanda |
Saudi Arabia | Senegal | Serbia | Seychelles |
Sierra Leone | Singapore | South Africa | Sri Lanka |
St Helena | St Kitts & Nevis | St Lucia | St Vincent & The Grenadines |
Sudan | Switzerland | Taiwan | Tanzania |
Thailand | Trinidad and Tobago | Tunisia | Turks and Caicos |
Türkiye (Turkey) | US Virgin Islands | USA (excl. Alaska and Hawaii) | Uganda |
United Arab Emirates | Uruguay | Uzbekistan | Venezuela |
Vietnam | Yemen | Zambia | Zimbabwe |
Check out our quick tips for roaming abroad
Check out our quick tips for roaming abroad
When you arrive in a new country, you'll receive a text about the roaming charges there
As a giffgaff member, you can still roam like at home when holidaying in the EU. Some countries require you to have credit in your account to use roaming services
There is a default position of a £45 monthly cap (on data spend only) renewed on the first day of each month. You can turn off the roaming data spend cap from your profile settings https://www.giffgaff.com/call-services
Check your balance online, on the giffgaff app or by dialling 43430, option 2
You may need to add credit to your account
The usage statement will show your mobile charges from roaming
To call a UK number while abroad, you'll need to add the international dialling code: strip off the 0 at the beginning of the number and add +44 instead (or 00 44)
Roaming Like At Home is for members who spend most of their time in the UK. So if your travels are over an extended period, or you’ve had several trips lately, you’ll no longer be eligible. Find out more here
Travel data add-ons
Travel data add-ons keep you connected so you don’t have to worry about internet access while you’re away. This means that you’ll now be able to purchase travel data in a number of destinations.
Our travel data add-ons are currently available in 42 destinations: 38 EU and selected destinations (EU zone), plus China, Switzerland, Türkiye (Turkey) and the USA.
You can read more about out travel data add-ons here.
If you’ve lost your phone or SIM abroad, don’t panic. Read more on how to get a new SIM and keep your number here.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.