We can send proof of usage straight to your insurer. We can’t send it directly to you though. Here’s how to request proof of usage:
Report your phone as lost/stolen
Contact your Insurer. They’ll create a case and issue you a claim reference number
Start a chat with a giffgaff agent with this reference number and the email address of your insurer. We’ll send the proof of usage directly to them
If your phone is damaged but doesn't need to be blacklisted, please contact your insurer first. Once that's sorted, reach out to one of our friendly agents.