Joining giffgaff
If you’re switching to giffgaff from another network, and you want to keep your mobile number, you’ll need to ask your old network for a PAC (Porting Authorisation Code) if you want to keep your number, or a STAC (Service Termination Authorisation Code).
If you want a new number with us for if you want to stop the number you have with your other network.
You can get your PAC by texting PAC to 65075 from the number you want to keep and following the simple steps.
You can get your STAC by texting STAC to 75075, from the number you don’t want to keep and following the simple steps.
You'll get your PAC or your STAC within 60 seconds. Or you can contact your current provider.
Already switched to giffgaff or left your previous network provider and decided to keep your previous number? You can still request a PAC code by contacting your previous network provider.
You have up to 30 days from when you left your previous network provider to request your PAC. You have an additional 30 days to provide us with your PAC code.
What else do I need to do to switch to giffgaff?
What else do I need to do to switch to giffgaff?
The first thing to do is make sure your giffgaff SIM is activated. You can do this by popping your new giffgaff SIM into your handset and allowing it to connect to the network.
How do I use my PAC code?
How do I use my PAC code?
It’s super easy to bring your number over. You just need a PAC code from your old UK network:
Text “PAC” to 65075 from your old UK SIM (not your giffgaff one)
Activate your giffgaff SIM card on our activation page (you'll get a temporary number for the time being)
Once your SIM is active, pop over to our number transfer page to enter your PAC
When you enter your PAC, you'll be asked to pick a number transfer day. That day, you'll have intermittent service from your old provider and giffgaff up until 9pm
Success. You've now moved your number over to giffgaff
If you’re struggling to transfer your number, please contact one of our agents who will be happy to help.
How long does it take to switch?
How long does it take to switch?
Once you've submitted your request to switch your mobile number to giffgaff, we'll aim to have you moved over on the day you requested for your number to be switched over. When you submit a transfer request at the weekend or on a bank holiday it is processed the following working day and transferred the next working day.
Here's a breakdown of the earliest day a number can be transferred depending on the day a request has been made:
Requests made between 17:01 on Friday and 17:00 on Monday will transfer on Tuesday
Requests made between 17:01 on Monday and 17:00 on Tuesday will transfer on Wednesday
Requests made between 17:01 on Tuesday and 17:00 on Wednesday will transfer on Thursday
Requests made between 17:01 on Wednesday and 17:00 on Thursday will transfer on Friday
Requests made between 17:01 on Thursday and 17:00 on Friday will transfer on Monday
Can I switch my number to giffgaff at any time?
Can I switch my number to giffgaff at any time?
Yes you can. Just provide us with the number you want to switch and a valid
If you’re using an eSIM, you can do the following depending on which handset you are using to double-check that your eSIM is active:
For iOS devices, follow these steps:
For iOS devices, follow these steps:
First things first, head over to Settings then choose Mobile Data
Here, you’ll see your eSIM listed under SIMs
Tap on your eSIM and double-check that the Turn On This Line option is turned on
Then, you’ll be all good to go
For Android devices, follow these steps:
For Android devices, follow these steps:
Start off by going to Settings then pick SIM cards & mobile networks
Next, scroll down and choose Manage eSIM
Here, you’ll find your activated eSIM. Don’t forget to double-check that it’s turned on
You’ll be able to use your giffgaff SIM immediately or if you want, wait until your original number is switched over.
To switch over to giffgaff, you’ll need to be in the UK on the day you’ve requested your transfer to take place.
What happens when requesting to switch to giffgaff?
What happens when requesting to switch to giffgaff?
On the day of the switch, we’ll update your temporary giffgaff number to the number you’d like to keep. Until the switch takes place, you can continue to use your new giffgaff SIM with your temporary number or your SIM from your original network. You’ll lose service on your original network on the day the switch takes place. The number you wanted to keep will then be live on the giffgaff network. If you haven’t already, place your giffgaff SIM into your handset, and you’re ready to go.
Switching usually happens by 5pm on the day you requested your transfer but in some cases, it can take up to 9pm. Loss of service is minimal, but if you do lose service, you should be back up and running by 9pm.
What happens if it takes longer to switch?
What happens if it takes longer to switch?
We're committed to making sure you have the smoothest possible experience when switching from the moment you request your PAC/STAC code or Switching Information until the successful completion of your switch.
If we can't switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything.
For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.
If something goes wrong and we don't get in touch, please contact an agent as soon as possible so we can determine whether you may be able to claim compensation.
Leaving giffgaff
We’re sorry to see you go.
How do I check if there’s anything to pay on my account?
How do I check if there’s anything to pay on my account?
If you’d like to know whether there’d be anything to pay if you switched, or what your balance is, you can get an estimate of any charges or credit information by texting INFO to 85075.
Depending on what type of plan you’re on, you may incur early termination charges.
How do I get a PAC or STAC code?
How do I get a PAC or STAC code?
If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code if you’d like a new number.
You can request your code by giving us a call on 43431, heading over to your profile and settings page here. Or:
Texting PAC to 65075, for free, if you want to keep your phone number. Texting STAC to 75075, for free, if you don’t want to keep your phone number.
You should receive your PAC or STAC code within 60 seconds, and it will be valid for 30 days. If you want a PAC code, you’ll need to be in the UK to request it.
You have up to 30 days from when you leave giffgaff to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue. If you wish to request a PAC code after you have left, you can do this by logging into your account.
If you head into your account to request your PAC or STAC code, it will be visible on your dashboard, in addition to this, you will also receive your PAC or STAC via text message. If you lose your PAC or STAC code, you can log back into your account and head over to your profile and settings page here. You’ll also receive a copy of the code via text message.
I still have credit on my account. What can I do?
I still have credit on my account. What can I do?
How do I cancel my 18-month contract plan?
How do I cancel my 18-month contract plan?
It’s super easy. You’ll need to log in to your dashboard, head over to the ‘personal settings’ and then to the ‘my payments’ section. Click on ‘my contracts’ and then click on ‘cancel contract’.
It’s important to keep in mind that you may need to pay an early termination fee if you are cancelling your contract outside of the 14-day cooling-off period.
How do I cancel my 18-month contract plan within the first 14 days?
How do I cancel my 18-month contract plan within the first 14 days?
If things aren’t working out, or you've just changed your mind, you can cancel your contract for free within the first 14 days.
Here’s how you do it:
Scroll down to find the ‘Terminate your contract’ link
There, you have the option ‘End my contract’
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