If you’d like to leave us and you’re not planning on keeping your current mobile number, you’ll need a STAC code.
You can request your code by giving us a call on 43431, heading over to your profile and settings page here, or:
Texting STAC to 75075, for free, if you don’t want to keep your phone number
Texting INFO to 85075 for free, if you want to see your latest account information
You should receive your STAC code within 60 seconds, and it will be valid for 30 days. If you want a PAC code, you’ll need to be in the UK to request it.
Please note: You should only request a STAC if you want to close your existing account without transferring its number. If you wish to transfer your number you’ll need to request a PAC code instead.
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