If you lost your phone too you should report both as lost, so the phone can also be blocked and no one else will be able to use it.
If you lost only your SIM or your SIM is broken, we have two ways to get you back in service.
How to swap your number to an unactivated SIM:
This method is only possible if you still have access to your registered email address to receive a 2-step verification code. If you've forgotten your login details, reach out to one of our friendly agents here who can help you.
You can use an unactivated SIM you already have, or can obtain a SIM from many shops. Any giffgaff shop-bought SIM will do for this.
Swaps can only be performed between 4:30am and 9:30pm. They usually complete in about 30 minutes, but can take up to 24 hours. If your SIM has not been activated within 24 hours, contact an agent who can look into this for you.
Make sure you log in to the giffgaff account of the number you want to keep when you activate the SIM. Don't set up a new account, otherwise it will not take over the phone number, plan or credit.
When you're ready to perform your SIM swap, head to the SIM card area of your profile and settings. Hit 'activate your SIM' and follow the instructions
Order a SIM Replacement:
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