If things aren’t working out, or you've just changed your mind, you can cancel your contract for free within the first 14 days. Here’s how you do it:
Head to your contract details page
Scroll down to find the ‘Terminate your contract’ link
There, you have the option ‘End my contract’
If your contract isn’t working for you, you can switch to a different plan from the same spot on your dashboard.
Can I request a refund for any unused credit or plans?
To request a refund for any unused credit or plans, you must speak with one of our agents.
Provided your cancellation request is sent during the cancellation period, we'll refund you as follows:
If you purchased credit, we'll reimburse the remainder (i.e. your current balance).
If you purchased a plan, you'll be refunded in proportion to the amount of the plan you have not used. A completely unused plan will be refunded in full.
Any refund will be made to the same means of payment you used during the activation of your SIM card. If you used a voucher during this operation, we'll send you separate instructions for the refund. We'll initiate the refund within 14 days of receiving your request for cancelling your order. Please allow for 3 to 5 business days for the funds to reach your bank account.
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