Skip to main content

How do I cancel my broadband plan

How to cancel your broadband contract and plan

Written by Helena

To cancel your giffgaff broadband plan and contract, there are a couple of things you can do:

  1. Login to your account dashboard.

    1. You’ll see a 'cancel contract' button on your contract card

    2. Select it and it will fire up a chat with one of our agents who can help

  2. Or, chat with one of our lovely agents and they’ll get this sorted for you.

At the moment, they’ll be available weekdays 8am - 8pm and on weekends 9am - 6pm.

If you're in a fixed term and want to cancel the term early, then early termination fees may then apply.

Did this answer your question?