We don’t do call centres at giffgaff as we're online only.
If you need help, our friendly community helpers can give you answers to your questions within minutes.
There's also our AI-powered giffgaff HelpBot to help troubleshoot in seconds. You can chat with the HelpBot by clicking the chat icon in the bottom-right corner or through the giffgaff app.
If you have a billing or account issue then you can ask our agents and they’ll get back to you within 24 hours.
If something’s not working right, find out how to get help from giffgaff.