Having trouble signing in? No worries – let’s get your login issues fixed.
To access your account, you'll need to use your giffgaff mobile number or member name and password.
Forgot your member name? Text membername or username to 43430 from your giffgaff phone, and we’ll send it right over.
Forgot your password? Try resetting your password - you would need either your member name, phone number or email address.
Once you've entered these, you'll be sent a 2 step verification code either by email or SMS, depending on your settings.
Note: If you're trying to activate your replacement SIM provided by one of our agents, you can only login using your member name.
Why can't I log into the giffgaff app?
Having problems with login on the giffgaff app? Try these steps:
Make sure your phone is running the latest OS version
Make sure your phone is running the latest OS version
Go to your phone’s settings
Check for system/software updates
Download the latest version of the app
Download the latest version of the app
Go to your phone's app store (i.e. Apple App Store, Google Play)
Go to your installed apps list
Check to see if your giffgaff app needs updating
If it does, click 'Update'
Uninstall and reinstall the app
Uninstall and reinstall the app
Press and hold down on the giffgaff app icon
Select 'Uninstall' from the pop-up menu
Go to your phone’s app store (i.e. Apple App Store, Google Play)
Search for 'giffgaff' and install the app
If you’re still having trouble logging in to the app, you can also log onto your account through your phone’s browser.
Still stuck? Just pop over to this form and one of our helpful agents will be in touch. They’ll ask a few quick questions to check it’s really you. Please note, if you've lost your phone or not sure what your IMEI used on the account is? That bit is completely optional on the form.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.