Having trouble signing in? No worries – let’s get your login issues fixed.
To log in, you'll need to enter your giffgaff mobile number or member name and password. Forgot any of these details? You can retrieve or reset them here.
Note: If you're trying to activate your replacement SIM provided by one of our agents, you can only login using your member name.
Once you've entered these, you'll be sent a 2 step verification code either by email or SMS, depending on what you've selected to receive the code.
Still having trouble logging in? Give these a go:
Clear your cache and cookies in your browser.
Try a different browser.
If you're still stuck, please contact one of our super helpful agents.
Having issues logging into your account on the giffgaff App? No problem - just pop over here for help.
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