Email confirmation problems can be a real pain. Here are a few simple ways to fix the most common issues and get things sorted:
I didn't receive my verification code
I didn't receive my verification code
Check to see that you've entered the correct email address
Clear your cookies and cache and if you have a VPN on, switch this off
Check your email in case we sent the code there too. Make sure you check your email junk/spam folder
It can take up to 5 minutes for the code to arrive. Wait and if still doesn't arrive, try clicking 'resend code'
Check to make sure your inbox isn't already full
If that all fails, get in touch with our handy agents.
I don’t have access to my email right now
I don’t have access to my email right now
We need you to confirm your email in order to keep you safe. That means each time you log in to your giffgaff account, we’ll send a verification code to your email or phone number.
When trying to turn on extra security or changing your email once enabled, we need you to have access to your email in order to confirm it’s you.
I received the code but it isn't working
I received the code but it isn't working
Check you’ve entered the right code
Clear your cookies and cache and if you have a VPN on, switch this off
The code expires after 10 minutes. Ask for a new one if it’s been longer than 10 minutes
If you're still stuck, get in touch with our handy agents.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.