I don't have a plan (formerly known as a goodybag)
If you don’t have one it could be a number of things. Why not ask our friendly community helpers.
I have a plan
You still have data left in your current plan. If you try to buy a new plan while you still have more than 500MB, your plan will be queued but won't activate before the previous one expires
If it's after 9pm and your plan is expiring tonight or has already expired then the system 'locks out' all plan purchases until after midnight
You’ve set your plan to recur. If you want to manually buy your next plan then switch off your recurring plan firsthere
You already have a queued plan. If you want to change the plan you have queued then you need to cancel your existing queued plan
If you’re still stuck, ask our friendly community helpers. They’ll point you in the right direction.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.