The most common reason why our members do not receive our emails is that we have a wrong address in our database. You can verify and correct your email address in your account settings. We will automatically quarantine any email addresses that have typo's or are automatically flagged as spam.

Please check your SPAM folder for emails from: "no_reply@giffgaff.com" and "ask an agent" response emails. It you find that our emails are spammed by your email provider, you can add all @giffgaff.com addresses to your contact list so they will be delivered to your inbox.

If you've entered your work email address, our emails may be stopped by the Spam filter from your company. Some businesses have very strict spam filters which stop emails from unknown domains coming through so we advise to change your email address to a personal one under your account settings.

If the email you are expecting is a marketing communication, make sure you're opted in. To check your marketing preferences head to: My giffgaff > contact permission and check that both boxes are ticked. You need to be opted in before midnight the previous day to be included in these communications.

Once you've done the above, one way to test these changes is to request a password reset (don't worry it won't reset your password until you click on the URL in the email). If you receive this email in your inbox, your problem is solved.

Domain exists, but username typically mis-typed. Typical error message we'll see:

What to do: Update your email address under My giffgaff.

Domain typically mis-typed. Example errors:

The ISP or user has closed the email account. Typical error message include things like:

Looks like the email account you've listed doesn't exist any more, start with your ISP or update your email address in My giffgaff to one that you use more often.

User has marked no_reply@giffgaff.com as Spam or ISP has put it in the junk box. Typical error message is something like:

What can you do: If the email address you've listed is correct, check your junk/spam folder for no_reply@giffgaff.com - your ISP has indicated you don't want to receive email anymore, so we've stopped sending them to you. Add no_reply@giffgaff.com to your contact list, send a message to Ask an Agent to ask that your email address is taken out of quarantine.

ISP not allowing email through. Typical error messages include things like:

Email address full up, ISP not allowing any more emails to be sent. Typical error messages include things like:

Typically means email address has been manually entered into blocked list, usually a request via a member asking an agent.