Receiving unwanted emails can cramp your style and be annoying. We have a "No Spam" policy and only send account-related information or marketing you've opted into. If giffgaff is sending you emails that you didn't ask for, don't worry - we've got your back.
Here's how to manage your email preferences and say goodbye to unwanted emails:
Head to My profile & settings
Scroll down the page till you see "Contact permission" and click Open (located on the right of the page)
From there, you can choose what you'd like to receive - or not receive - from us.
Don't forget to select 'Save' to save your changes.
Note: giffgaff's database is updated overnight so please allow time for these changes to take effect. If you do not have a giffgaff account, try clicking "unsubscribe" at the bottom of any emails from us.
What if I don't have an account with giffgaff?
What if I don't have an account with giffgaff?
Are you receiving emails from giffgaff, and you're not sure why as you don't have a giffgaff account? No worries - here's what you can do:
Unsubscribe: You can unsubscribe from giffgaff emails. Click the 'Unsubscribe' link - It's usually at the bottom of the email.
Block the sender: If unsubscribing didn't help, most email providers let you block specific addresses, preventing those emails from reaching your inbox.
Contact your email provider: If unwanted emails keep coming, reach out to your email support for help filtering out or blocking giffgaff emails.
Need extra help? If those unwanted emails keep coming despite your efforts, reach out to a giffgaff agent here, and we'll take it from there.
Nobody likes an inbox overload. We're all about keeping things simple and giving you control.