If you're an inactive member purchasing a new phone, you must buy a non-refundable SIM plan alongside your device. However, this does not apply to refurbished devices in good, very good, or excellent condition.
Managing Your SIM Plan
Managing Your SIM Plan
If you decide not to use the SIM or have an alternative plan, you can cancel it after the first month if activated.
If the SIM is not activated, it will automatically cancel, and no further payments will be taken.
Manage your payment details and cancel any plans via this link: Manage Payment Details.
Tip: Remember to save any changes made and log out and back in to ensure updates are reflected in your account.
Already a giffgaff Member?
Already a giffgaff Member?
If you already have an active giffgaff account with a mobile number, simply log in when placing your phone order to avoid purchasing another plan.
Phone Conditions Explained
Phone Conditions Explained
We offer phones in three conditions:
New: Brand new devices.
Refurbished (Like New): Devices returned within 21 days due to a change of mind by the member, in excellent condition.
Refurbished (Good, Very Good, and Excellent): Fully refurbished phones that may be older but are in good working condition.
For more details, visit our giffgaff phones page.
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