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How to make a complaint

How to make a complaint about broadband

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Written by Alan Watson
Updated over a month ago

We’re sorry to hear we haven’t been able to fix your problem. You can make a complaint and we’ll aim to get back to you within 5 business days.

Or chat with one of our helpful agents. They might be able to sort your problem out for you.


Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.

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