If you’re stuck with ‘No service’, or having network struggles, here’s what you can do to get to the root of the issue and get back on track:
Check the network status and coverage in your area by using your post code. There could be issues with a mast or poor coverage.
If there are no outages or issues in your area, toggle 'flight mode' 'ON' and OFF'.
If that doesn't help, switch your device 'OFF' then 'ON' again.
Still having issues? You might be connected to a far away mast. Performing a manual roam creates a new connection to the network and should connect you to your closest mast.
What if the issue still persists?
What if the issue still persists?
If the above steps fails to resolve your issue, try your giffgaff SIM in another unlocked phone. This way you will know if the issue is with your phone or your giffgaff SIM.
SIM works in another unlocked phone and you have service/network: The problem may be with your device. Contact the manufacturer or seller to have it checked out.
SIM doesn't work in another phone and you still have no service/network: The problem may be with your SIM and you will need a new SIM.
If you need a new SIM, you can order one online or you can obtain a SIM from many shops.
Once you have a new SIM, all you have to do is perform a 'SIM swap' on your account.
Important: Make sure you log in to the giffgaff account of the number you want to keep when you activate the SIM. Don't set up or activate the new SIM onto a new account, it has to be activated onto your account linked to your number.
Note: SIM swaps can take up to 24 hours to fully complete, so please keep this in mind.
If you do not have another unlocked phone; try a different SIM in your phone. If it works and there's service/network on that SIM, your SIM might be faulty and you can swap your SIM.
If you’ve tried all this and nothing worked, the issue could be account related. Not to worry - you can reach out to one of our helpful agents to investigate further.