Our giffgaff HelpBot and agents are here to help with any questions you’ve got. Whether you started with the HelpBot and got passed to an agent, or contacted us through our direct agent forms, here’s how you can check your messages.
If you’ve been in touch with one of our agents (either directly or via the HelpBot), they’ll aim to get back to you within 24 hours.
Where to find your messages
Direct agent emails/Help Hub (web)
Direct agent emails/Help Hub (web)
If you’ve sent us a message using one of our agent forms, or the HelpBot couldn’t help and pointed you there, you can check your agent messages this way.
Just scroll to the top or bottom of any Help Hub article and:
Go to View agent messages:
Go to Get help > View agent messages
giffgaff HelpBot (web)
giffgaff HelpBot (web)
If you’ve been chatting with the giffgaff HelpBot or an agent in the messenger, you can see all your messages there.
Just open the messenger and tap Messages. If you can’t see your messages, make sure you’re logged in. That way you’ll be able to view all your messages in one place, including older ones.
Direct agent emails (app)
Direct agent emails (app)
If you’ve messaged us through an agent form on the website or in the giffgaff app, or the HelpBot couldn’t help and sent you there, you can check your agent email replies like this.
Open the giffgaff app and go to Help > Messages from us > Inbox.
Chats (app)
Chats (app)
If you’ve received some troubleshooting initially with from the giffgaff HelpBot, or it's passed you over to an agent in the conversation, you can see all your messages there.
Open the giffgaff app and go to Help > Chat with us > Chat now. Here you can also start a new with the giffgaff HelpBot in the app.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.