It depends on whether you're on an 18-month contract or a monthly rolling plan. Here's how each one works.
On an 18-month contract
Your price is locked for your whole 18 months, so there are no mid-contract price rises. Unlike some other providers, this means we do things differently. What you pay in the first month is what you pay in the final one.
You can still change your plan any time if you need more or less data. If you do, you'll pay the price of the new plan.
At the end of the contract, members can keep using their current plan on a rolling basis without signing up for a new 18-month contract. Whatever plan you’re on when the contract ends becomes your rolling contract plan.
On a monthly rolling plan
Monthly rolling plans don't have a contract, so there's no price lock. We can change the price or allowances, but we'll always let you know in advance.
The upside is you're never tied in. If a change doesn't work for you, you can:
Switch to a different plan
Move to an 18-month contract to lock your price in
Cancel your recurring plan, with no fees
Note: You can change or cancel your recurring plan up until 9pm on the night your current plan runs out.
Not sure which plan you're on?
Log in to your giffgaff account
Go to Your plan
Check whether it says 18-month contract or monthly rolling plan
Want to lock your price in? Have a look at our 18-month contracts. For Broadband, read our guidance if you need to know if the price will increase during your contract.