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Return/Repair Centre
Important info about the return/repair centre if you return your phone for a repair, replacement or refund… a repair, replacement, or refund: The return/repairs centre will let you know when your return… If your return/repair is past the 21 days period after booking your return, the parcel is rejected and
How do I return my kit?
You’ll need to get a Royal Mail return label then drop it off at the Post Office
How do I return or repair a phone bought from giffgaff?
How to return or repair a phone purchased through giffgaff… Return a phone using the App To return a phone through the App, all you have to do is; On… and click "Return or repair phone" Then just follow the instructions to complete the return
How do I return my phone if I change my mind?
How to return your bought phone for a refund or exchange… Pop over to Orders and payments in your Dashboard Click on View details to find the Return
Return a faulty phone for repair (outside warranty)
How to return a phone outside of the warranty period… Steps to return your phone for repair… Click on the 'Return phone' button. Then just follow the instructions
Return a faulty phone for repair or replacement (within warranty)
How to return a faulty phone for repair or replacement within the warranty period… Pop over to Your orders Click on 'View details' Click on the 'Return phone' button… For additional information on how to prepare your phone for return or repair, we have a handy guide here
How do I prepare my phone for refund?
Prepare your phone for refund: follow these steps and avoid any issues with your return process… When the phone is sent back, the return/repairs centre will then let you know when your return is accepted… When you return the item, the Post Office will have provided you with a receipt for your return
How do I prepare my phone for replacement or repair?
How to prepare your phone for replacement or repair: follow these steps to ensure it's ready and avoid any issues with your return process… giffgaff provides a free-of-charge tracked label with the return form, so you can return your device… In your email you’ll have a link to “Complete Royal Mail return form”
Shipping and returns
How to manage shipping and returns with giffgaff, including delivery options, tracking orders, and returning items for a refund or exchange… Phone returns You’ve got 21 days to return both new and refurbished phones for any reason… SIM returns If you order a SIM then change your mind there’s no need to return it
What if I lose my phone/SIM abroad?
Please keep in mind that it'll be sent to your home address, so you'll be without service until you return… a UK network) If you don't have a spare SIM It would be worth using a local SIM until you return