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How can I prevent accidental roaming?
How can I prevent accidental roaming?

How to stop accidental roaming on giffgaff by adjusting your phone settings, managing network selection, and avoiding unexpected charges.

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Written by Pav
Updated over 3 months ago

If you're travelling close to the border of a country that isn’t part of the EU or selected destinations, sometimes your phone can pick up a network from the other side that your plan doesn’t cover.

For example, you’re on holiday in Cyprus, which is covered, but your phone picks up the network in nearby Turkey, which isn’t.

If this happens, you could end up using a lot of credit without realising.

To prevent this, you can set your phone to remain connected to the EU or selected destination’s network. Here’s how:

On Android

  • Head to your phone’s settings

  • Select ‘network and internet’

  • Now go to ‘internet’

  • From here, go to ‘settings’ (next to ‘giffgaff’)

  • Scroll down to ‘network’ and toggle ‘automatically select network’ so that it’s off

  • Choose the network you want to remain connected to

On iPhone

  • Tap ‘settings’

  • Select ‘mobile service’

  • Under ‘giffgaff’ tap ‘network selection’

  • Toggle the ‘automatic’ option so it’s off

  • Choose the network you want to remain connected to

If you’re still not sure how to do this on your specific phone or software version, ask our friendly community helpers. Make sure to let them know which phone you’re using.


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