For your security, we use a different addressing system for phone orders to the one used for SIM card orders, and we have different rules in place to make sure that we deliver your new phone to the correct person.
Your address must be listed
We only deliver phones to UK residential addresses. This must also be the card holder's billing address. When ordering, to select the delivery address:
Fill your postcode and press Find Address.
Select your address from the list of available addresses at that postcode.
Note: If your exact address is not listed, we do not deliver to your address. We don't deliver to a particular address when it has not been verified by our partner who manages our address book, as we cannot guarantee that your phone will reach you safely.
If you live in a block of flats or other shared accommodation and see a similar address then it will relate to a different property.
Note: Selecting the wrong address will result in the transaction or delivery failing.
How can I track my phone delivery?
Easy peasy. You can track and receive updates on your phone delivery through DPD's excellent app.
Alternatively, you can track your delivery via the DPD website.
You can also pop over to your order history and click on “View details” to find more info about your phone order.
Delivery rules
Once the parcel has been delivered to the address you provide, you're responsible for it. Until the delivery is made, giffgaff is responsible for it.
As we want to make sure that your new phone can't simply be received by someone else without your knowledge, we put delivery restrictions in place:
Your address must be residential
We only deliver to private residential addresses in the UK We will not deliver to a business or shared address, for example, a university campus.
Your delivery address must be your billing address
Deliveries can only be made to your billing address for security reasons. For the same reasons, our delivery partner can't leave your phone with a neighbour if no one is at your address.
Your phone must be signed for by a member of your household
All our phone deliveries require a signature on delivery.
Age limits
Anyone accepting, and signing for the delivery of the phone must be 18 years or older.
Note: We'll try to deliver your phone only twice. If unsuccessful, it'll be returned to giffgaff.
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