You must report your phone as lost or stolen so that no one else can use your phone or SIM.
When you report your phone and SIM lost we’ll send out a new SIM for you.
If you find the phone again you can have the bar removed by a giffgaff agent.
Did this solve your problem? If not, chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.
