For your security, we use a different addressing system for phone orders to the one used for SIM card orders, and we have different rules in place to make sure that we deliver your new phone to the correct person.
Your address must be listed
We only deliver phones to UK residential addresses. This must also be the card holder's billing address. When ordering, to select the delivery address:
Fill your postcode and press Find Address.
Select your address from the list of available addresses at that postcode.
Note: If your exact address is not listed, we do not deliver to your address. We don't deliver to a particular address when it has not been verified by our partner who manages our address book, as we cannot guarantee that your phone will reach you safely.
If you live in a block of flats or other shared accommodation and see a similar address then it will relate to a different property.
Note: Selecting the wrong address will result in the transaction or delivery failing.
How can I track my phone delivery?
Easy peasy. You can track and receive updates on your phone delivery through DPD's excellent app.
Alternatively, you can track your delivery via the DPD website.
You can also pop over to your order history and click on “View details” to find more info about your phone order.
Delivery rules
Once the parcel has been delivered to the address you provide, you're responsible for it. Until the delivery is made, giffgaff is responsible for it.
As we want to make sure that your new phone can't simply be received by someone else without your knowledge, we put delivery restrictions in place:
Your address must be residential
We only deliver to private residential addresses in the UK We will not deliver to a business or shared address, for example, a university campus.
Your delivery address must be your billing address
Deliveries can only be made to your billing address for security reasons. For the same reasons, our delivery partner can't leave your phone with a neighbour if no one is at your address.
Your phone must be signed for by a member of your household
All our phone deliveries require a signature on delivery.
You will be required to provide a unique 4-digit PIN to the DPD driver
You will receive your PIN by SMS but it is also available within the MyDPD app. If you have not received this, the driver can resend the PIN once while on the doorstep. Please note that the driver can only see the last four digits of your mobile number.
Age limits
Anyone accepting, and signing for the delivery of the phone must be 18 years or older.
Note: We'll try to deliver your phone only twice. If unsuccessful, it'll be returned to giffgaff.
FAQs
What if I'm not home when DPD is going to delivery?
What if I'm not home when DPD is going to delivery?
If you're not available, a carded delivery will be attempted the next working day.
What if the PIN fails or I haven't received a PIN?
What if the PIN fails or I haven't received a PIN?
If you cannot provide a PIN for the delivery, the driver can resend the PIN once to the mobile number you provided while ordering the phone. The driver will confirm the last four digits of the mobile number before resending.
If the mobile number on the order is incorrect, please reach out to one of our helpful agents for support.
Updated mobile numbers cannot be processed while the parcel is already in-transit. Therefore, if the number is being updated the delivery will be delayed by 24 hours.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer.