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How do I return or repair a phone bought from giffgaff?
How to return or repair a phone purchased through giffgaff… Return a phone using the App To return a phone through the App, all you have to do is; On… and click "Return or repair phone" Then just follow the instructions to complete the return
Return a faulty phone for repair (outside warranty)
How to return a phone outside of the warranty period… Steps to return your phone for repair… Click on the 'Return phone' button. Then just follow the instructions
How do I return my phone if I change my mind?
How to return your bought phone for a refund or exchange… You’ll need to return the original phone and place a new order… The return and reorder processes are handled separately, so there’s no need to wait for one to complete
Return/Repair Centre
Important info about the return/repair centre if you return your phone for a repair, replacement or refund… Here’s some important info to keep in mind about our return/repairs centre when booking your phone for… a repair, replacement, or refund: The return/repairs centre will let you know when your return
Return a faulty phone for repair or replacement (within warranty)
How to return a faulty phone for repair or replacement within the warranty period… Pop over to Your orders Click on 'View details' Click on the 'Return phone' button… For additional information on how to prepare your phone for return or repair, we have a handy guide
How do I prepare my phone for refund?
Prepare your phone for refund: follow these steps and avoid any issues with your return process… When the phone is sent back, the return/repairs centre will then let you know when your return is accepted… Sending us the phone giffgaff provides a free-of-charge tracked label with the return form, so you
How do I prepare my phone for replacement or repair?
How to prepare your phone for replacement or repair: follow these steps to ensure it's ready and avoid any issues with your return process… giffgaff provides a free-of-charge tracked label with the return form, so you can return your device… Once your booking is complete, you’ll receive instructions on how to return the phone, which will include
Shipping and returns
How to manage shipping and returns with giffgaff, including delivery options, tracking orders, and returning items for a refund or exchange… Phone returns You’ve got 21 days to return both new and refurbished phones for any reason… Phone orders All our phones are delivered to most mainland UK addresses on the next business day with
Guide to refurbished phones
Understanding refurbished phones: learn what they are, their benefits, and why they’re a great choice for budget-friendly options… A refurbished phone can be bought in the exact same way as a buying a giffgaff phone… How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new
Guide to phone deliveries
How to ensure your phone is delivered successfully… Your phone must be signed for by a member of your household All our phone deliveries require a signature… For your security, we use a different addressing system for phone orders to the one used for SIM card