Got a dodgy device? You're welcome to send it our way for a fix - even if it's out of warranty.
For new phones, the warranty length depends on who made it. As for our refurbed phones? They all come with a tidy 12, 18 or 24-month warranty.
Note: Repairing a phone out of warranty will incur additional charges.
Before you take the time to send it back to us, be sure to ask our friendly community. Some issues can be resolved without the need to send your handset in for repair.
How it all works
You send us your phone.
We’ll assess the fault(s) and send you a quote for a repair.
If you’re happy with the quote, you can choose to pay the repair cost.
Your phone will be returned to you, ship-shape and repaired.
What if you don’t like the quote cost? You have 2 options:
Your phone will be returned to you, not repaired.
Choose to have the phone recycled. You won’t get the phone returned but there won’t be any extra charges, too.
Steps to return your phone for repair
Pop over to Your orders.
Click on 'View details'.
Click on the 'Return phone' button. Then just follow the instructions.
For additional information and detailed steps, we have a guide for returning phones after 30 days here.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents