We aim to provide an excellent service in every single case - but from time to time, things might not go as planned. We take all complaints very seriously and will endeavour to resolve them quickly in every case.
If this is the first time you’re reporting the problem to us, get in touch with one of our agents who are in the best position to resolve your issues and will respond within a maximum of 24 hours.
If our agents can’t resolve the issue, you can formally complain to us.
Our aim is always to respond to complaints within 5 business days You'll be kept informed of the expected timeframe.
When getting in touch please include as much of the following info as you can. It’ll help speed things up:
Your name
Your giffgaff mobile number and your member name
Your incident number (if you have one)
What you'd like us to do to put things right
We might need some additional account information depending on the complaint.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.