On the Community, you can send private messages (PMs) to chat directly with other members or catch up with the Community team. Look for your PMs button at the bottom-right of the Community home screen:
How do I know if I have been sent a PM?
When you receive a PM, a red dot will appear to notify you of a new message.
Example
Example
Note: PMs cannot be deleted. However, received PMs can be archived. Within the PM, click the '3 dots' at the top of the chat and click 'Archive'.
How do I send a PM?
Want to send a PM? It's super easy. Here's what to do:
Click on the pen symbol
Enter the membername of the member receiving the PM
Type your message
Press 'Send'
Example
Example
Click on the pen symbol:
Enter the details and press 'Send' when ready:
Important: Members should NOT send a PM to ask another member for help. Instead, post in 'Help and support', or chat with our giffgaff HelpBot for help. Alternatively, ask one of our helpful agents for an answer within 24 hours.
FAQs
Member safety comes first. We want you to feel secure online, so here are some FAQs to help you spot red flags in PMs and keep your online chats safe:
Can anyone send me a PM?
Can anyone send me a PM?
Yes, but here's what to look out for in a potentially fraudulent private message; incorrect spelling, spelling giffgaff 'Giffgaff, Giff-Gaff, Giff Gaff or GiffGaff', and signing off a PM as “Support”.
How do I deal with a PM I'm unsure about?
How do I deal with a PM I'm unsure about?
Ignore it. Do not reply to the PM and do not provide any personal information.
How should I report a suspicious PM?
How should I report a suspicious PM?
Alert a member of the community team by posting in 'Contribute'.
How can I tell if a PM is from a member of the community team?
How can I tell if a PM is from a member of the community team?
A member of the community team will introduce themselves and address you by your membername.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.