If something hasn’t gone as expected, we’re here to make it right. Whether it’s a simple mistake, a charge that doesn’t look correct, or an issue with an order, just let us know. Below are the most common situations where we can help arrange a refund.
Changed your mind or made a mistake
Picked the wrong plan or added credit by accident? We’ll check things out and, if everything looks right, arrange a refund.
This also applies if you’re moving your number to another network and want any unused credit returned.
Something doesn’t look right
Think you’ve been overcharged or spotted a charge you don’t recognise? We’ll review it what happened, if there’s an error, we’ll put it right and refund you.
Issues with a phone order
Having trouble with a recent phone order? You can track its progress in your Order history under ‘Phone orders’.
If you’ve been charged but can’t see the order, we'll look into what's happened and make sure it's sorted, including a refund if needed.
Note: Any refund will be made to the same means of payment used during the transaction. Please allow for 3 to 5 business days for the funds to reach your bank account.
Need a refund? Reach out to our team, and we'll be happy to help.