If something hasn’t gone as expected, we’re here to make it right. Whether it’s a simple mistake, a charge that doesn’t look correct, or an issue with an order, just let us know. Below are the most common situations where we can help arrange a refund.
Changed your mind or made a mistake?
If you picked the wrong plan or added credit by accident, just get in touch with us. We’ll check things out and, if everything looks right, arrange a refund.
This also applies if you’re moving your number to another network and want any unused credit returned.
Something doesn’t look right?
If you think you’ve been overcharged or notice any charges you don’t recognise, let us know with the dates and amounts. We’ll review it and, if there’s an error, we’ll put it right and refund you.
Issues with a phone order?
If you’re having trouble with a recent phone order, you can track it in your Order history under ‘Phone orders’.
If you’ve been charged but can’t see the order, start a chat with our HelpBot. If it can’t resolve things straight away, one of our agents will step in to investigate and sort it out, including a refund if needed.
Note: Any refund will be made to the same means of payment used during the transaction. Please allow for 3 to 5 business days for the funds to reach your bank account.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.